Connect2Contact ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of visitors, registered users, and businesses that use our contact intelligence, data verification, and campaign activation platform (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide
- Account details such as your full name, company name, work email address, and phone number when you sign up.
- Billing and payment details when you subscribe to a paid plan (processed by our payment partners; we do not store full card numbers).
- Database files you upload for verification, structuring, or campaign use, which may contain personal data of third parties (your contacts).
- Communications you send us, including support requests and contact form submissions.
1.2 Information Collected Automatically
- Device and usage data, such as IP address, browser type, pages visited, and timestamps.
- Log data generated by our servers when you interact with the Service.
- Cookies and similar technologies as described in Section 8.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including database verification and campaign delivery.
- Process transactions and send related information, including confirmations and invoices.
- Communicate with you about updates, security alerts, and support matters.
- Monitor and analyze usage trends to improve platform performance and features.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Comply with applicable legal obligations, including DND and telecom regulations.
3. Legal Basis for Processing
Where required by applicable law, we process personal data on the basis of: performance of a contract with you, your consent, our legitimate business interests in operating and improving the Service, and compliance with legal obligations applicable to contact data and telecom-related regulations in India.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and restricted internal access to uploaded databases. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Uploaded contact databases are retained only for the duration needed to complete verification and campaign activation, or as otherwise agreed with the uploading business.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent for processing where consent is the basis for that processing.
- Opt out of marketing communications by using the unsubscribe link or contacting us directly.
To exercise any of these rights, contact us using the details in Section 12.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies.
10. Children's Privacy
The Service is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@connect2contact.in or visit our Contact Us page.