This Refund Policy explains the circumstances under which Connect2Contact issues refunds for paid plans, campaign packages, and database verification services. By making a purchase on our platform, you agree to the terms outlined below.
1. Overview
Because our Service involves data processing, verification work, and third-party campaign delivery costs (e.g., WhatsApp/RCS/SMS/voice charges) that are incurred as soon as a campaign is activated, refunds are handled on a case-by-case basis as described below rather than offered automatically.
2. Refund Eligibility
You may be eligible for a full or partial refund if:
- A technical fault on our end prevented delivery of a purchased campaign or service.
- You were charged in duplicate or in error due to a billing system issue.
- A paid plan was cancelled within 48 hours of purchase and no campaign credits, verification work, or database processing have been consumed.
| Scenario | Refund Outcome |
|---|---|
| Service not delivered due to platform error | Full refund or credit, at your choice |
| Duplicate or erroneous charge | Full refund of the duplicate amount |
| Cancellation within 48 hours, no usage | Full refund |
| Partial campaign delivery (e.g., bounced/undeliverable records) | Pro-rated credit for undelivered, verifiable records |
| Change of mind after database verification has started | Not eligible — see Section 4 |
3. Campaign Credits & Unused Balances
Where a campaign cannot be completed due to a verified platform-side issue, we will, at your option, issue a refund to your original payment method or credit your account balance for use on a future campaign. Credits do not expire unless stated otherwise at the time of issue.
4. Non-Refundable Items
The following are generally not eligible for a refund:
- Database verification or operator review work that has already been completed.
- Campaign messages, calls, or mailers that were successfully delivered as per the data provided.
- Fees for records that were undeliverable due to inaccurate data supplied by you, rather than a platform error.
- Subscription periods that have already elapsed at the time of cancellation request.
5. How to Request a Refund
To request a refund, contact our support team at billing@connect2contact.in with your account email, invoice or transaction ID, and a description of the issue. Our team may request additional details to verify eligibility.
6. Processing Timeline
Approved refunds are typically processed within 7–10 business days and credited back via the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
7. Subscription Cancellations
You may cancel a recurring subscription at any time from your account settings or by contacting support. Cancellation stops future billing but does not automatically generate a refund for the current billing period unless it falls within the eligibility criteria in Section 2.
8. Contact Us
For refund-related questions, reach out to billing@connect2contact.in or visit our Contact Us page.